Refund Policy
Last updated: February 2026
Overview
Saint Heaven Pty Ltd ("we", "us", "our") is committed to ensuring your satisfaction. This Refund Policy outlines the circumstances under which refunds are provided.
Eligibility for Refund
You may request a refund if:
- Your item is returned within 30 days of delivery.
- The item is unworn, unwashed, and in its original condition with tags attached.
- The item is returned in its original packaging.
The following are not eligible for refund:
- Sale or discounted items (final sale).
- Accessories (socks, keychains, necklaces) - final sale.
- Items that have been worn, washed, or altered.
- Items returned without original tags or packaging.
How Refunds Are Processed
Once we receive your return and verify it meets the conditions above, we will process your refund within 5–7 business days. The refund will be issued to your original payment method.
Depending on your bank or card issuer, it may take an additional 3–5 business days for the refund to appear on your statement.
Return Shipping
- Australian orders: We provide a free return shipping label via Australia Post.
- International orders: Return shipping costs are the responsibility of the customer. We recommend using a tracked service.
Faulty or Incorrect Items
If you receive a faulty, damaged, or incorrect item, contact us immediately at hello@saintheaven.com.au. We will arrange a replacement or full refund at no additional cost to you, including return shipping.
Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
For more information on your consumer rights, visit accc.gov.au.
Contact
If you have any questions about this policy, please contact us.