Privacy Policy

Overview

Saint Heaven Pty Ltd ("we", "us", "our") operates the website saintheaven.com.au. This Privacy Policy explains how we collect, use, and protect your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Information We Collect

We may collect the following personal information:

• Contact information: Name, email address, phone number, shipping and billing address.
• Payment information: Credit card details are processed securely by our payment provider (Stripe) and are never stored on our servers.
• Order information: Products purchased, order history, transaction details.
• Website usage: Pages visited, browser type, device information, IP address via cookies and analytics tools.
• Preferences: Your preferred clothing size, stored locally on your device and in your account (if logged in) so we can show you the most relevant options.
• Communications: Messages you send us via email or our contact form.

How We Use Your Information

We use your personal information to:

• Process and fulfil your orders.
• Communicate with you about your orders, enquiries, and customer service.
• Send marketing communications (only with your consent - you can unsubscribe at any time).
• Improve our website, products, and customer experience.
• Comply with legal obligations.

Newsletter & Notifications

When you subscribe to our mailing list or sign up for back-in-stock alerts, we store your email address to send you:

• New product and drop announcements.
• Restock and back-in-stock notifications.
• Promotions, discounts, and special offers.
• Other marketing communications related to Saint Heaven.

You can unsubscribe at any time using the link in any email we send. Once you unsubscribe, we will stop sending marketing emails, though we may retain your email on a suppression list to ensure we honour your opt-out.

Sharing Your Information

We do not sell your personal information. We may share your information with trusted third parties who assist us in operating our business:

• Stripe - Payment processing.
• Australia Post - Order shipping and delivery.
• Email service providers - Marketing communications (with your consent).

These third parties are required to handle your information in accordance with applicable privacy laws.

Guest Orders

When you place an order as a guest, we create an order record linked to your email address so you can track your order and contact us about it. We do not create a customer account for you unless you choose to register one.

Cookies & Local Storage

Our website uses cookies and browser local storage to enhance your experience. These are small files stored on your device that help us remember your preferences - such as your preferred clothing size, dismissed announcements, and shopping cart contents - and understand how visitors use our site.

You can control cookies through your browser settings. Disabling cookies may affect some site functionality, including your saved preferences and cart.

Data Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, and disclosure. All transactions are processed over SSL-encrypted connections. Payment details are handled by Stripe and never touch our servers.

Your Rights

Under the Australian Privacy Act, you have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your personal information (subject to legal obligations).
• Opt out of marketing communications at any time.

To exercise these rights, contact us at hello@saintheaven.com.au.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "last updated" date.

Contact

If you have questions about this Privacy Policy or wish to make a complaint, contact us at hello@saintheaven.com.au or via our contact page.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).